Frequently asked questions

How quickly can I get a therapist?
You will be assigned a therapist within 24 hours of payment confirmation.

How much is a session?

A therapy session costs 10,000 naira ($10) ONLY.

How will my sessions be delivered?
Our therapists deliver sessions via text, audio, or video chat depending on your preference. We typically use WhatsApp to deliver therapy sessions as it is easy to navigate, commonly used, and end-to-end encrypted.

Can online therapy substitute for face-to-face sessions?

The professionals who work with Orius are experienced and credentialed therapists who are certified to provide therapy and counseling. However, while the service may have similar benefits, it's not capable of substituting for traditional face-to-face therapy in every case. Please note that your provider won't be able to prescribe medication.

Can I change my mind after I have paid for a session?

No. You may only defer your session(s) to a later time.

What are the benefits of therapy?

Therapy may be right for you if you're looking to improve the quality of your life. Whenever there is anything that interferes with your productivity or prevents you from achieving your goals, we may be able to help. We also have therapists who specialize in specific issues such as stress, anxiety, relationships, parenting, depression, addictions, eating, sleeping, trauma, anger, family conflicts, grief, religion, self esteem, and more.

How is my privacy and security protected?

The information that you share is also protected by data privacy laws, for more information see our Privacy Policy. It might be helpful to know that we leverage HIPAA-compliant state-of-the-art technology, operations, and infrastructure provided by WhatsApp with the goal of protecting your privacy and safeguarding the information you provide. You can always opt to "Delete Messages" to remove messages that you’ve sent to your therapist.

What is Psychological First Aid (PFA)?
Psychological first aid is the first and immediate assistance given to any person who is experiencing or has recently experienced significant emotional distress or a traumatic event. This course that teaches you how to identify, understand and respond to signs of mental illnesses and substance use disorders, as well as how to prevent them from developing where possible.

How do I register for the program?

Click on Register Now to sign up.

What is the program schedule?
This is a 2-week program with a curriculum containing 2 modules:

• Introduction to Mental Health
• Mental Health First Aid.

Sessions take place by 6pm WAT on Sundays.

How much am I expected to pay?

The program is FREE to audit (i.e participate in). PFAider® certification fee is 15,000 naira ($15) ONLY.

Why should I get a PFAider® certification?

Getting a PFAider® certification can help you develop skills to support people experiencing poor mental health. You will learn life saving skills, improve your interpersonal skills, and help reduce the stigma around mental health.

As an alumni, you also get access to mental well-being resources, including access to post-training benefits such as a community of fellow PFAiders® to co-learn and collaborate on projects, priority access to webinars, guides, toolkits, updates on career and business opportunities in the mental health space, and discounts on Orius Medical's services.

How can Orius help?
We facilitate research-backed Psychological First Aid trainings and provide online-based therapy to empower your workforce for optimal productivity.

Why the Psychological First Aid training?

This program will equip your HR personnel, department heads, unit leads and line managers with critical skills to easily identify and support colleagues who may be struggling with their mental health in the workplace.

Do you deliver the training online?
We deliver both online and onsite sessions. The mode of delivery will depend on your specific organisational needs and capacity, as well as budgetary allocations, allowing for flexibility.

How does pricing work?

The program fee varies based on the mode of delivery and the number of staff to be trained. Please Contact Us for a strategy call and to request a quote.

What is the Orius Campus Tour?
The Orius Campus Tour is an initiative of Orius Medical developed to help improve mental health awareness on campuses across Africa.

Is this a physical event?

It may be online or onsite. The activities and mode of delivery of the program depends on the nature of the agreement we have in place with each specific campus. Some campuses partner with us for their "Health Week", some others request for speakers during specific events, some others may seek for a lasting partnership to provide therapy services for their students, and others request a mix of the three or something entirely different.

What payments will be required of my campus to join the Tour?

We typically do not demand any payments from our Tour Partners for mental health awareness programs. The specifics of the required contributions from your campus will depend largely on the nature of our agreement and your requests.

How can my campus join the Tour?

Get Started here.